Seneca College of Applied Arts & Technology
Welcome to Kapr Idriss Conteh's website
--- Personal Information ---
--- Summary ---
- Highly skilled and dedicated IT professional with 2-3 years of experience in computer and server operations, networking, troubleshooting, asset management, and maintenance. Experienced in managing user accounts, computers, and efficient issue resolution. Contributes to cybersecurity initiatives, asset management enhancements, and innovative security solutions.
--- Education ---
- Seneca College (2019-2022)
- Computer Systems Technology: Graduated with Honors
--- Work Experiences ---
IT Systems Administrator
@ Total Credit Recovery Ltd. - Toronto, Canada (Dec 2022 - Present)
- Install, configure, troubleshoot, and maintain workstations and servers physically and virtually
- Monitor and maintain TCR Help Desk application and support line to achieve SLA benchmarks
- Oversee and manage new hire onboarding and offboarding process
- Managed user and computer accounts using Active Directory
- Coordinate IT interns' recruitment process, as well as training and supervising them
- Provide backup support for IT department as required
- Provide user support and assistance for core business applications
- Properly document IT processes, problem resolutions, and procedural directives
- Assist in agency client and ISO 27001 audits
- Effectively contribute to overall IT department goals via teamwork and initiative
Junior Systems Administrator (Internship)
@ Total Credit Recovery Ltd. - Toronto, Canada (Jan - Sep 2022)
- Managed user and computer accounts using Active Directory
- Install, configure, troubleshoot, and maintain workstations physically and virtually
- Used SysAid Help-Desk to handle tickets, resolve issues, and manage assets
- Experience in writing system/application documentation, presentations, and reports
- Configure and set up workstations for work-from-home employees
Production Worker (Seasonal)
@ Maple Leaf Foods Inc. - Toronto, Canada (2018-2021)
- Inspected final products to assess compliance with quality standards
- Proactively anticipated issues on the production line and identified solutions
- Worked with a variety of personalities to accomplish production goals
- Ensured proper labeling of finished items and that they are packaged properly
--- Projects ---
Ransomware Project @ Total Credit Recovery Ltd.
Contributed to the successful implementation of ESET Full Disk Encryption as part of the Ransomware Project, securing work-from-home computers against ransomware attacks. Installed and configured ESET Protect Cloud applications such as ESET Full Disk Encryption & ESET Inspect Connector. Safeguarded critical data and enhanced the organization's cybersecurity posture for remote workforce operations.
Onboarding and Offboarding Asset Management Project @ Total Credit Recovery Ltd.
Contributed to the improvement of the onboarding and offboarding procedures, specifically focusing on the management of company assets, particularly workstations, for all employees. Implemented necessary changes to improve efficiency and security within the infrastructure.
Portable Smart Security Camera Project @ Seneca College
Contributed to the development of a Portable Smart Security Camera powered by Raspberry Pi, designed to capture images or videos of unauthorized individuals. Implemented OpenCV for efficient object detection capabilities. Integrated email functionality to enable the Raspberry Pi to send notifications of detected objects.
--- Certifications ---
- Junior Cybersecurity Analyst (Career Path) - 2023
- Microsoft Azure Fundamentals AZ-900 (Specialization) - 2023
- AWS Fundamentals (Specialization) - 2022
- IT Fundamentals for Cybersecurity (Specialization) - 2021
- Security Analyst Fundamentals (Specialization) - 2021
- Google IT Support (Professional Certificate) - 2021
--- Honors & Awards ---
- Amsdell Scholarship Award @ Seneca College
- McLean Foundation Award @ Seneca College
- SSF Domestic Student Award @ Seneca College
- Principal's Award for Student Leadership @ Emery Adult Learning Center
- Community of Learners Award @ Emery Adult Learning Center
- Valedictorian - Class of 2018/19 @ Emery Adult Learning Center
Faith & Patience
2019-2023 Kapr Idriss Conteh.
Information Technology Services